Customer Satisfaction Guarantee:
If you’re unhappy with your phone within 28 days of purchase we’ll either exchange it or give you a full refund (not including airtime). Just give our team a call on 0845 6000 789.
Pay As You Go
With Virgin Mobile, you get even more than 3p texting. You pay no line rental, sign no contract, earn free minutes as a bonus and pay the same day or night, with great international rates and honest charges to other networks.

Here's what you get:

- no line rental
- no contract to sign
- no minimum use policy
- great call and text charges
- 99% coverage of the UK population (check coverage in your area here)
- 28 day customer satisfaction guarantee
- 12 month warranty
- make and receive calls and text messages in most popular holiday destinations
- earn free air time (click here to see how)
- No peak time, all charges are the same, day or night
- free voicemail
- free text alerts with VirginXtras (click here for details)
- no strings attached

See here for call charges on Virgin Mobile Pay As You Talk.

Top Up methods

Pay Monthly by Direct Debit*
(without paying line rental)

- It's free to set up
- It's convenient
- You'll get free itemised statements (some companies charge up to £18 per year)
- You can earn free airtime as a bonus
- Want to use your phone abroad? This is how you'll need to pay
- Set it up online. Or call Virgin Mobile on 789 from your Virgin Mobile phone

And as a Pay Monthly customer you can still choose to top up your airtime in advance with your credit/debit card if you want to.

*subject to UK credit check

Or, if you prefer,

Pay As You Go

Credit/debit card
To start using your credit or debit card with us you'll need to register it with our team. To register it online, just visit "Your Account" (www.virginmobile.com/youraccount/YourAccountLogin) and click on "Register your credit debit card". Or call us on 789 from your Virgin Mobile phone to talk to our team. Topping up with your credit or debit card means you can start earning free airtime as a bonus, too! Accepted cards are Visa, Delta, MasterCard, American Express, Switch, Solo and Virgin.

E-top up card
We'll give you a personal swipecard that lets you buy between £5 and £100 of airtime from over 40,000 stores, petrol stations or corner shops displaying the green top up logo.

Pay As You Go voucher
Available in £10 or £20 denominations from Virgin Megastores Xpress, Our Price, Virgin Megastores and other high street retailers nationwide. To top up, dial 789 from your Virgin Mobile phone and enter the unique reference number on the back of the voucher. For a full list of stockists, click here.

Sky top up
If you're a Sky customer, you can top up through your TV. Top up through your telly! You can now top up from your armchair and watch TV at the same time. If you’ve got Sky digital and have a Satellite dish, you can watch Sky One, Sky Sports, or any channel, whilst topping up your airtime. Just press ‘red’ then pick ‘Your Mobile’ from the menu. Or, just press the ‘Interactive’ button on your remote control. Then, follow the instructions to top up. You can spend up to £100. When you’re all done you’ll receive a confirmation message, and a few minutes later you’ll be all topped up. We’ll also send you a text message to let you know. You need to be 16 or over to use this, and it costs the same as a local call. Sky Channels are also available via cable and Freeview but this does not provide access to Sky Active.

Terms And Conditions
For a full list of Virgin Mobile terms and conditions please click here.