Thinking about Upgrading to a new Orange handset?

You probably want to upgrade your current Orange handset because it is becoming slightly outdated and you are attracted by a newer model phone. Upgrading your handset is the way to go if you want to keep your current monthly talk plan and Orange mobile phone number and change to a new handset.

Upgrading can work out very expensive compared to the alternative of buying a new package with the handset of your choice. If your contract with Orange is less than 12 months old you will not only have to pay for the new handset, but will also be subject to Orange's Upgrade admin fees as detailed further down this page.

IMPORTANT PLEASE NOTE:

• Just Talk, Boxed & Ready or OVP Virgin customers cannot upgrade handsets.
• There is no "14 day money back guarantee" option with Orange handset upgrades.
• Orange Care (Handset Insurance) is not included free when you Upgrade to a new handset - Care is optional and charged at £5.00 per month if chosen.
  

Is Upgrade really the answer for me?

The main consideration to make when thinking about a handset Upgrade is as to whether or not you really do need to retain your current Orange mobile phone number.

If the answer is a definate yes and having a new Orange mobile number is a major problem for you, then an upgrade has to be the way forward and is the only way you can keep your current Orange mobile telephone number.

FAQs about Upgrading...

• Who can upgrade?
  • Any Orange customer may upgrade to a new phone, providing of course that your current account is up to date. The length of time as a subscriber to the current agreement and your previous payment history to date will be taken into consideration.
     
  • If you have only had your account for a few months it is going to be very expensive to upgrade, quite rightly, Orange subsidised your current phone cost by means of a commission payable to the connecting dealer and in return for this you promised and agreed to paying 12 months line rental. This loss of line rental payments has got to be saved and this is achieved by charging a higher upgrade fee on your subsequent Orange bill following the upgrade.
     
  • Should you have ever missed a payment to Orange, or defaulted in any way, you may be refused an upgrade or asked for a deposit (to be held by Orange) for the first 12 months of the new contract life.
  
  
• How do I go about my upgrade?
  
  • To upgrade your current phone, here at the gomarketcity we do our best to make the procedure as painless as possible for you. You are required to enter into a new agreement with Orange for a further 12 months which will start from the time of upgrade. We offer Secure Online Ordering for your upgrade.
     
  • Once you have decided which phone you wish to upgrade to, click here to complete our upgrade enquiry form. Then a member of our specialist upgrade team will contact you to ensure that you are choosing the right option for you and will take further details in order to complete the transaction.  
    
  • We will arrange with Orange to send you your new Sim card direct, you simply insert this into your new phone, call the Orange upgrade department and they will map your old phone number to the new Sim card and hey presto you have upgraded! Full details of how to complete this task are sent out with the Sim card direct to your current address.
  
   
• How much will it cost me to upgrade?
  • Your Orange upgrade consists of two parts:
  1. The cost of the phone. This is as outlined in our upgrade prices as above.
      
  2. The Orange administration fee which is noted below in the table.
      
  Please Note - The table produced below is an indication only of the approximate fees payable to Orange.

• What happens to my old phone?
• Well it is your phone!  You get to keep it.

 
• You could connect your old phone to the Justtalk tariff and use it as a second phone. Details of the Justtalk connect only tariff costs etc are available here.

• How long will it take to upgrade?
• The Orange upgrade procedure is relatively simple, here at the gomarketcity we will do everything possible to make is even smoother for you. When your new handset arrives - you simply remove your sim card from your old handset and insert it into your new one! Easy! If your old sim card will not be compatible with your new handset, Orange will send you a new sim card mapped with your details on it within 48 hours.

 
• Why don't I just cancel and begin with a new airtime agreement?
  • Bearing in mind the above you may say "why don't I just cancel and start again with a new contract?" This of course you can do providing you have completed the minimum term on your current airtime agreement and almost certainly it will be cheaper than upgrading your current phone with the Orange upgrade scheme currently in place, please bear in mind the following when considering beginning a new airtime agreement against an upgrade.
  
   
  • You will lose your current phone number which would be a major disadvantage if you use your phone for business or indeed have a large number of people who regularly contact you on it.