How
easy is it to take your mobile
phone number with you when
you decide to change networks?
gomarketcity
has the answers and we will
endeavour to make the process
as smooth as possible. Please
ensure that you read all the
information below if you are
wishing to transfer your current
mobile number to a new contract
or phone package.
For
a quick and easy way to check
to see you are able to "port"
your mobile number use our
Number
Transfer Wizard!
Portability
means that you can take your
mobile number with you when
you move from one network
to a different network.
Your existing network will
only allow you to transfer
out if you have completed
your minimum contract period
(usually 12 months) and you
have no outstanding issues
or bills with them.
The
first step is to obtain a
PAC (porting authorisation
code) from your network or
service provider. This number
is valid for 30 days and consists
of three letters and six numbers.
Do not cancel your current
contract as the transfer does
this automatically. Some service
providers charge to take a
number away from them. Please
check with your current service
provider to establish if this
is the case, as it will be
charged on your final airtime
bill.
Transfers
between networks normally
take about 7 days to complete
but can take a little longer
at Bank Holiday periods. We
do inform you of the expected
date of transfer.
All
Vodafone handsets become active
on the day of the transfer
and temporary numbers are
not available. However all
T-Mobile, o2 and Orange handsets
have temporary numbers while
the transfer is being processed.
If you wish to transfer your
current mobile number, please
read the details below. If
you choose to obtain your
PAC number from your current
mobile network and order a
new mobile phone from gomarketcity,
you can simply enter your
PAC code when ordering online
from our website or give us
the details over the telephone
and we will process your number
transfer.
-
Order
your handset as normal from
ourselves, supplying us with
your PAC and mobile number.
Your handset will be connected
to a temporary number while
the transfer is being processed.
Please be aware that your
mobile number has to be released
from your old network before
it can be connected to your
new network. This means that
you may be without service
on your transferred ("ported")
number for several hours on
the day of your transfer.
You
may transfer your number to
Orange after connection. You
will need to contact Orange
directly, with your PAC and
mobile number that you wish
to transfer.
For
a quick and easy way to check
to see you are able to "port"
your mobile number use our
Number
Transfer Wizard!
-
You can transfer an Orange
Pay As You Go number, after
a minimum period of three
months, to a new Orange pay
monthly contract. You will
be subject to a normal credit
check by Orange and will be
required to provide us with
the second digit of your password
and the second digit of your
PIN. It is important to note
that your Just Talk will lose
service as soon as the contract
connection takes place and
you will be without service
until the new contract handset
arrives. Any unused credit
on the Pay As You Go handset
will be lost so you are advised
to keep your credit to a minimum
to avoid financial loss. Orange
will not reimburse any lost
Pay As You Go credit. However,
credit can be transferred
to another Orange Pay As You
Go handset prior to the monthly
contract connection, by contacting
Orange Pay As You Go customer
services on 07973 100 451.
Both parties need to be present
to do this and you will both
be required to confirm your
passwords and PIN.
It
is very important to note
that a transfer from Orange
Pay As You Go to Orange Pay
Monthly MUST be done at the
time of connection. It cannot
be done at a later date.
In
the event that you are moving
to an Orange contract following
the loss or theft of a Pay
As You Go handset, and a bar
has been put on the handset,
this must be lifted before
the connection can take place.
Please
note the following restrictions:-
1)
Transferring a Pay As You
Go number to a monthly contract
with Orange is NOT available
to business customers. It
is only available on domestic
accounts.
2) The monthly contract cannot
be set up as a Talkshare.
3) The Pay As You Go account
must be in your name in order
to transfer the number to
a monthly contract.
Although
you have the advantage of
a new connection package offer,
Orange treats it as an upgrade,
and as such the 14 day money
back guarantee does not apply.
In accordance with the distance
selling regulations only 7
days from the date of connection
are available for any change
of mind and cancellation.
For
a quick and easy way to check
to see you are able to "port"
your mobile number use our
Number
Transfer Wizard!
-
You
can transfer an Orange Pay
As You Go number to a new
Orange Pay As You Go handset.
You will be required to provide
us with the second digit of
your password and the second
digit of your PIN.
It is important to note that
your old Just Talk will lose
service as soon as the new
activation takes place and
you will be without service
until the new handset arrives.
Any unused credit on the old
Pay As You Go handset will
be transferred to the new
one.
A transfer from an Orange
Pay As You Go to a new Orange
PAYG phone MUST be done at
the time of activation. It
is important to note that
transfers cannot be done if
the new handset has been activated
with a new number.
In the event that you are
transferring a Pay As You
Go number following the loss
or theft of a PAYG handset,
and a bar has been put on
the handset, this must be
lifted before the activation
can take place.
The original Pay As You Go
must be in your name in order
to transfer the number to
a new PAYG handset.
Orange treats this as an upgrade,
and as such the 14 day money
back guarantee does not apply.
In accordance with the distance
selling regulations only 7
days from the date of connection
are available for any change
of mind and cancellation.
For a quick and easy way
to check to see you are able
to "port" your mobile
number use our Number Transfer
Wizard!
For
a quick and easy way to check
to see you are able to "port"
your mobile number use our
Number
Transfer Wizard!
-
Order
your handset as normal from
ourselves, supplying us with
your PAC and mobile number.
Your handset will be connected
to a temporary number while
the transfer is being processed.
Please be aware that your
mobile number has to be released
from your old network before
it can be connected to your
new network. This means that
you may be without service
on your transferred ("ported")
number for several hours on
the day of your transfer.
You
may transfer your number to
T-Mobile after connection
by contacting them directly
with your PAC and mobile number
that you wish to transfer.
For
a quick and easy way to check
to see you are able to "port"
your mobile number use our
Number
Transfer Wizard!
o2 -
Order
your handset as normal from
ourselves, supplying us with
your PAC and mobile number.
You may transfer your o2 Pay
& Go number to a monthly
o2 contract. You will need
to obtain a PAC for your Pay
& Go number. Your handset
will be connected to a temporary
number while the transfer
is being processed. Please
be aware that your mobile
number has to be released
from your old network before
it can be connected to your
new network. This means that
you may be without service
on your transferred ("ported")
number for several hours on
the day of your transfer.
o2
may allow you to transfer
your number after connection,
although this cannot be guaranteed
and we would recommend that
you transfer your number at
the commencement of your contract.
Please note an administration
charge of £10.00 is
made per number transfer on
o2.
For
a quick and easy way to check
to see you are able to "port"
your mobile number use our
Number
Transfer Wizard!
Order your handset as normal
from ourselves, supplying
us with your PAC and mobile
number. Although we despatch
handsets and sim cards before
the transfer ("port")
date you will NOT be issued
with a temporary number which
means that your new handset
and sim will not be live until
the transfer has taken place.
Please be aware that your
mobile number has to be released
from your old network before
it can be connected to your
new network. This means that
you may be without service
for several hours on the day
of your transfer.
It
is important to note that
you cannot transfer your number
once your handset has been
activated with a new number.
Please note an administration
charge of £10.00 is
made per number transfer
on
Vodafone.
For
a quick and easy way to check
to see you are able to "port"
your mobile number use our
Number
Transfer Wizard!
You can transfer your Vodafone
number between different
service
providers within the Vodafone
network so long as your
number is not with Vodafone
Direct. This is called migration.
You will still need to obtain
a PAC to do this. Migrations
from Vodafone Pay As You
Talk
to
Vodafone contract have a
£10.00 charge. This is charged
to us by
the network
and is not negotiable. For
further information on Vodafone
migrations please contact
our Customer Service Team
on .
Please note an administration
charge of £10.00 is
made per number transfer
on
Vodafone.
For
a quick and easy way to
check
to see you are able to "port"
your mobile number use our
Number
Transfer Wizard!
-
Contact
your current network to obtain
your PAC and order your handset
from ourselves. The handset
will be connected to a temporary
number. As soon as you have
taken delivery of your new
handset you must contact "3"
directly, supplying them with
your temporary number, your
PAC and mobile number you
wish to transfer. You may
also transfer your number
to a "3" Pay As
You Go handset by contacting
"3" directly with
your PAC and existing mobile
number.
When
the transfer has taken place
your ported number will work
as your voice calling number
and your temporary number
will function as the video
calling number. To receive
video calls you will need
to provide your temporary
number to people wishing to
call you, as video calling
will not work via your transferred
("ported") number.
For
a quick and easy way to check
to see you are able to "port"
your mobile number use our
Number
Transfer Wizard!
Should
you wish to transfer your
number and need more help
or advice please contact our
Customer
Service Team on and they will be more
than willing to discuss any
queries that you may have.
